Refund policy

Last updated: 1 January 2026 · Applies to all TVHammer subscriptions delivered in Australia.

1. General position — no refunds after activation

All subscription purchases are final once an account has been activated.

Because the service grants immediate access to digital streaming content on payment, we cannot offer refunds once your credentials have been delivered and the line is live. This is consistent with standard practice for digital subscription services and with Australian consumer protection law, which is not excluded or limited by this policy.

We strongly encourage new customers to begin with the introductory 1-month plan at A$12.99 rather than committing to a longer term straight away — see section 5.

2. Eligible exceptions

2.1 Extended service outage

If TVHammer experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next subscription period.

• The outage must be confirmed on our side and attributable to TVHammer infrastructure.
• Outages caused by your internet provider, your own hardware, or third-party applications including IBO Player are not eligible.
• Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same subscription because of a technical error, you are entitled to a full refund of the duplicate amount.

• Proof of the duplicate charge, such as a bank or payment provider statement, may be requested.
• Duplicate-charge refunds are processed within 5 to 10 business days.

3. Situations that are not eligible

• You changed your mind after purchasing.
• You selected the wrong plan length at checkout.
• The problem lies with your own internet connection, router or device.
• You experienced compatibility issues with hardware or software we do not support.
• Your account was suspended or terminated for breaching our terms and conditions.
• You did not use the service during the paid period.
• Channel availability changed during your subscription because of upstream provider decisions.

4. How to request a refund

1. Email [email protected] with the subject line Refund Request — [your account email].
2. Include the full name on the account, the email address used to order, the date of purchase, a description of the issue, and the payment reference if you have it.
3. Submit the request within 7 days of the qualifying event.
4. Our team reviews the request and responds within 3 business days.

5. The introductory plan

TVHammer offers a discounted introductory 1-month plan at A$12.99 precisely so that you can evaluate the service at minimal cost before committing to a longer term. It carries the identical channel lineup, the identical 4K delivery and the identical support access as the twelve-month subscription.

To order it, use the checkout page or contact us at [email protected]. Full plan comparisons are on the pricing page.

6. Refund processing

• Approved refunds are returned to the original payment method.
• Processing takes 5 to 10 business days after approval, depending on your bank.
• TVHammer is not responsible for delays introduced by financial institutions.

7. Chargebacks

Please contact us at [email protected] before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks may result in immediate account suspension and will be disputed. Where a chargeback is found to be fraudulent or in breach of these terms, TVHammer reserves the right to pursue recovery through appropriate legal channels.

8. Changes to this policy

We may modify this policy at any time. Changes are published at tvhammer.com/refund.html with an updated date. Continued use of the service after a change constitutes acceptance of the revised policy.

9. Contact

Email: [email protected]
Website: https://tvhammer.com
Post: Level 9, 60 Margaret Street, Sydney NSW 2000, Australia

Our support team aims to respond to every refund enquiry within 24 hours.