Privacy policy
TVHammer handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why we collect it, how long we keep it, and the rights you hold over it.
Last updated: 1 January 2026 · Applies to all TVHammer subscriptions delivered in Australia.
1. Information we collect
1.1 Information you provide directly
- Account information: name, email address and mobile number.
- Payment information: billing details processed by our payment provider. We do not store full card numbers.
- Support communications: messages and details you send to [email protected] or through the contact form.
1.2 Information collected automatically
- Usage data: pages visited, features used, session duration and subscription status.
- Device information: device type, operating system and IBO Player application version.
- IP address: used for region detection, fraud prevention and service delivery.
- Cookies: session cookies for authentication and analytics cookies for service improvement (see section 6).
1.3 Information we do not collect
We do not collect sensitive personal information such as government identifiers, biometric data, or financial account details beyond what the payment process requires.
2. How we use your information
- Deliver the service: activate and manage your subscription, authenticate your device and stream content.
- Process payments: complete transactions and issue receipts.
- Provide support: answer enquiries, troubleshoot faults and resolve disputes.
- Improve the service: analyse usage patterns to strengthen performance and the channel lineup.
- Send service communications: activation confirmations, expiry reminders and important notices. We do not send unsolicited marketing.
- Prevent fraud and abuse: detect unauthorised credential sharing and misuse, as prohibited by our terms and conditions.
- Meet legal obligations: respond to lawful requests from Australian authorities.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
3. Legal basis for processing
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where an equivalent framework applies to you, our bases are contract performance (delivering your subscription), legitimate interests (fraud prevention, security and analytics), legal obligation, and consent where we expressly ask for it.
4. Data sharing
We share your information only with:
- Payment processors, to complete transactions made at checkout securely under their own privacy terms.
- Infrastructure providers, who host and deliver the service on our behalf under data processing agreements.
- Legal authorities, when required by law or court order, or to protect the rights and safety of TVHammer and its subscribers.
All third-party processors are required to maintain appropriate security measures and are prohibited from using your information for their own marketing.
5. Data retention
| Data type | Retention period |
|---|---|
| Account data | Duration of subscription plus 90 days |
| Payment records | 7 years (tax and legal compliance) |
| Support tickets | 2 years from resolution |
| Usage and log data | 90 days rolling |
After the retention period, data is permanently deleted or irreversibly anonymised.
6. Cookies
- Essential cookies: required for session handling and site functionality. These cannot be disabled.
- Analytics cookies: used to understand how visitors navigate tvhammer.com. You may opt out through your browser settings.
We do not use advertising cookies or third-party behavioural tracking.
7. Your rights
Under Australian privacy law you may:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Request deletion, subject to legal retention requirements.
- Restrict or object to certain processing activities.
- Request portability of your data in a structured, machine-readable format.
- Withdraw consent where processing relies on it.
To exercise any of these rights, email [email protected]. We respond within 30 days. If you are not satisfied with our handling of a privacy complaint, you may refer the matter to the Office of the Australian Information Commissioner.
8. Data security
- TLS encryption for all data in transit.
- Encrypted storage for sensitive account information.
- Access controls limiting who within TVHammer can view personal information.
- Regular internal security reviews.
No system is entirely secure. In the event of an eligible data breach we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
9. Children's privacy
The service is not directed at children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, contact [email protected] and we will delete it promptly.
10. International transfers
Your information is processed and stored in secure data centres. Where information is transferred outside Australia, we ensure appropriate safeguards are in place consistent with Australian Privacy Principle 8.
11. Changes to this policy
We may update this policy from time to time. The revised version will be published at tvhammer.com/privacy.html with an updated date. For material changes we will notify you on WhatsApp or a prominent notice on the site.
12. Contact
Email: [email protected]
Website: https://tvhammer.com
Post: Level 9, 60 Margaret Street, Sydney NSW 2000, Australia