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Get in touch with Australia's IPTV specialists
Since 2021 our team has focused on one market and one problem: stable, high-definition television for Australian homes. Whether you need help pairing a device, want to know whether a particular competition is carried in the lineup, or have a question about plan pricing, you will be answered by someone who works the same hours you do.
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Office
Level 9, 60 Margaret Street
Sydney NSW 2000
Australia
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Support hours
Monday to Sunday
8:00am – 11:00pm AEST/AEDT
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Response time
Under nine minutes on average
Technical issues escalated same day
Send us a message
Tell us what you need and we will sort it
Existing subscriber or still weighing it up, the form goes to the same desk. Include your connection type and device if the question is technical — it usually saves a round trip, and the setup guide may already cover it.
- Setup and activation walkthroughs for any supported device
- Diagnosis for buffering, freezing or guide misalignment
- Channel and competition availability checks
- Plan changes, upgrades and billing queries
Support hub
Nationwide assistance from a Sydney base
Based on Margaret Street in the Sydney CBD and supporting every state and territory, our desk handles setup, stability and subscription questions across the country.
General enquiries
Questions about the channel list, the on-demand library or what a particular plan includes. If we do not carry something you want, we will tell you plainly rather than talk around it.
Browse the channel listTechnical support
Buffering, freezing, guide misalignment or an app that will not launch after an update. Send your connection type and we will send back the settings tuned for it.
Open the setup guideDevice compatibility
Android boxes, streaming sticks, LG and Samsung televisions, set-top boxes, Windows, macOS, phones and tablets. If you are unsure whether your hardware runs IBO Player, ask before ordering.
Device questions answered
Reliability first
Support and stability are the same job
Most of what our desk does is not troubleshooting — it is preventing the need for it. Buffer profiles matched to the connection, guide corrections pushed before a round starts, backup feeds swapped in before anyone complains. Read more about how the platform is run on our about page.